Questions & Answers
Find your answers here
How long does shipping take and are there any costs involved?
Shipping is free for you, no matter which warehouse your order is shipped from.
- Shipping from Spain: approx. 5–10 working days
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Shipping from France: approx. 3–7 working days
Tracking is of course included – you will receive the tracking link via email as soon as your package is on its way.
How does the return and refund work?
If your item does not arrive , arrives damaged or defective , you can of course request a free return or refund within 15 days.
In all other cases (e.g. if you are not satisfied), you will be responsible for the return shipping costs .
We ask for your understanding.
Which payment methods are accepted?
On our site you can pay securely and conveniently using the following payment methods:
- Credit card (Visa, Mastercard, American Express)
- PayPal
- Klarna (invoice, instant bank transfer)
- Apple Pay / Google Pay (on compatible devices)
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Shop Pay (fast checkout via Shopify)
All payments are encrypted and processed securely . Your data is in good hands with us.
How can I contact customer service and when will I receive a response?
You can contact us at any time by email at oktay@fullhouse-shop.de .
We will endeavor to respond to your inquiry within one business day .
Please understand that during periods of high demand it may take a few working days longer .
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