Find your answers here

How long does shipping take and are there any costs involved?

Shipping is free for you, no matter which warehouse your order is shipped from.

  • Shipping from Spain: approx. 5–10 working days
  • Shipping from France: approx. 3–7 working days

Tracking is of course included – you will receive the tracking link via email as soon as your package is on its way.

How does the return and refund work?

If your item does not arrive , arrives damaged or defective , you can of course request a free return or refund within 15 days.

In all other cases (e.g. if you are not satisfied), you will be responsible for the return shipping costs .

We ask for your understanding.

Which payment methods are accepted?

On our site you can pay securely and conveniently using the following payment methods:

  • Credit card (Visa, Mastercard, American Express)
  • PayPal
  • Klarna (invoice, instant bank transfer)
  • Apple Pay / Google Pay (on compatible devices)
  • Shop Pay (fast checkout via Shopify)

    All payments are encrypted and processed securely . Your data is in good hands with us.

How can I contact customer service and when will I receive a response?


You can contact us at any time by email at oktay@fullhouse-shop.de .


We will endeavor to respond to your inquiry within one business day .

Please understand that during periods of high demand it may take a few working days longer .

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